Return Policy

Prime Truck Parts & Accessories

Special orders are non-returnable.
Hoses, cables, or any other items that have been cut to length and any other custom made items are not eligible for return.

  1. Orders may be returned within 30 days of receipt.
  2. Shipping charges are not refundable. 
  3. All returned merchandise must be in new condition, and you must have a "Return Goods Authorization" Number. 
  4. Products that have been installed or modified will not be accepted. 
  5. Merchandise must be returned in its original packaging complete with all documents and pieces. 
  6. Merchandise that does not meet these criteria will not be accepted for return. 
  7. Unacceptable returns will be sent back to the customer at the customer's expense.
  8. Customer Error/Changed Mind - 20% restocking fee - Customer must ship the product freight prepaid to the address we provide.
Our Error - We will pay to ship the original product to back to our store, and we'll ship the correct product at our expense.
Defective Merchandise - We will work with you to correct your problem. Email for assistance at service@primetruck.net
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